Online store regulations
lenergizee - EV chargers

⭳ Regulations to download (PDF)

1. General provisions, contact with the store owner
   1. These regulations (hereinafter "Regulations") define the rules and conditions of using thelenergizee - EV chargers online store , operating at www https://lenergizee.pl.
   2. The owner of the Store isLuxmat Investment Sp. z o. o.with its registered office at: ul. Kórnicka 52, 63-000 Środa Wielkopolska, entered into the register of entrepreneurs of the National Court Register under the KRS number: 0000553903, NIP: 7861701311 (hereinafter referred to as the "Seller").
   3. The Seller's contact details are as follows:
      
      Contact address: Luxmat Investment Sp. z o. o., ul. Kórnicka 52, 63-000 Środa Wielkopolska
      E-mail address: kontakt@lenergizee.pl
      Telephone number: 532518395 (customer telephone service hours - in the Contact tab).
2. Technical requirements< /span>
   1. In order to use the Store, you must have:
      1. computer or other device with a web browser;
      2. internet access;
      3. active email address.
3. Personal data< /span>
   1. The administrator of personal data of the Store's customers is the Seller.
   2. All information about the processing of personal data of customers and other persons using the Store's website can be read in Privacy Policy .
4. Conclusion of a sales contract , customer account
   1. The Store enables the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
      1. no registration;
      2. with creating an account in the Store.
      In both cases, in order to place an order, you must select the Goods in the Store, use the appropriate button to add them to the "Cart" and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
   2. Information about the goods in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
   3. The condition for placing an order is to complete in the order form all the required data necessary for shipping and possibly (at the customer's request) also data for generating a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter "Account"), the registration is one-time, and the e-mail address and selected by client password are the basis for subsequent login. Details of the digital Account management service provided by the Seller are available below in Account Terms and Conditions. The Store allows you to log in to the Account also via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of his orders, and for subsequent orders he does not have to fill out the order form again with his personal data.
   5. Client cane to resign from having an account at any time without incurring any costs. For this purpose, please send your resignation to the e-mail address: kontakt@lenergizee.pl.
   6. Confirmation of the order by the customer using the "Buy and pay" button (or another button with the same wording) means:
      1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
   7. A sales contract (hereinafter referred to as Agreement') is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), as announced by the Seller informs you via e-mail confirming that the order has been accepted for processing.
   8. If it is impossible to complete the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. At the same time, the Seller will inform the customer about the existing possibilities of other ways of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock. If the order has been previously paid by the customer and is not possible to complete, the Seller will immediately refund the payment made to the customer (according to the scope of the order cancellation).
   9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods.
   10. The store is not liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failure to provide other data necessary to complete the order.
   11. The Seller reserves the right to suspend the execution of the order in a situation where the customer has provided false data or when these data raise reasonable doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the provided data.
5. Prices and methods payments
   1. The prices of the Goods are given in Polish zloty (PLN) and in the gross amount, i.e. including VAT.
   2. The cost of delivery of the Goods is provided separately in the Store's basket, depending on the delivery method chosen by the customer.
   3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the ordering stage (in the cart).
   4. Online payments in the Store are handled by the payment provider:
      • Autopay
      • Visa
      • Visa Electron
      • Maestro
      • MasterCard
      • MasterCard Electronic
   5. If the customer chose to pay by regular bank transfer, payment for the order should be made within 3 days of placing it. In the absence of payment within the above-mentioned deadline, the Agreement is deemed not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments via an external partner.
6. Delivery of goods< /span>
   1. Delivery of Goods takes place at the customer's discretion:
      • via courier company
   2. With the exception of Goods collected by the customer in person, the order is considered completed when the shipment is sent to the customer (the shipment is entrusted to the carrier engaged in transportation). The exact actual delivery date is determined by the carrier.
   3. The goods are shipped by the Seller within 15 business days, unless a different date is clearly specified in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order processing time" tab.
   4. The Seller normally handles orders within the Republic of Poland, covering the costsindicated on the Store's website in the "Delivery time and costs" tab.
7. Withdrawal from the contract
   1. Customer who is a consumer or entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter referred to as the "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of Goods within 14 days of its receipt, without giving a reason, subject to the exceptions referred to below. li>
   2. In order to meet the deadline for withdrawal from the contract, it is enough for the customer to send a statement within the above-mentioned deadline:
      • in electronic form to: kontakt@lenergizee.pl or
      • in writing to the following address: Luxmat Investment Sp. z o. o., ul. Kórnicka 52, 63-000 Środa Wielkopolska.
   3. The declaration of withdrawal from the contract may be submitted according to the template available tutaj, but the use of the template is not obligatory. The Seller will immediately send the customer an e-mail confirmation of receipt of the declaration of withdrawal from the contract.
   4. Then, within the next 14 days, the customer should send the returned Goods to the postal address of Lena Lighting S.A., ul. Kórnicka 54, 63-000 Środa Wielkopolska.
   5. The Seller will immediately, no later than within 14 days from receiving the declaration of withdrawal from the contract, refund to the customer:
      • prices of the Goods;
      • the costs of the initial shipment of the Goods to the customer according to the cheapest usual method of delivering the goods offered in the Store.
   6. The Seller may withhold the refund until he receives the Goods back, or at least the customer provides the Seller with proof of returning the item.
   7. The refund will be made using the same payment methods used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
   8. The Customer is liable for reducing the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, he used the Goods in a manner other than necessary to determine the nature, characteristics and functioning of the goods.
8. Exceptions to the law withdrawal from the contract
   1. The right to withdraw from the contract does not apply to Contracts for the supply of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or serving to meet his individual needs (personalized goods);
      2. perishable quickly or with a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package was opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (packaged goods for hygiene reasons);
      4. audio or visual recordings or computer programs, delivered on a tangible medium (e.g. CD) in a sealed package, if the package was opened after delivery;
      5. which, after delivery, due to its nature, is inseparably combined with other goods (e.g. building materials, if used);
      6. daily newspapers, periodicals or magazines, with the exception of subscription contracts (paper press);
      7. whose price depends on fluctuations in the financial market, over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
      8. alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which The seller has no control.
9. Complaints
   1. The Seller is obliged to deliver the Goods to the customer in accordance with the Agreement.
   2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
   3. Complaints may be submitted:
      • in electronic form to: kontakt@lenergizee.pl
      • or in writing to the following address: Lena Lighting S.A., ul. Kórnicka 52, 63-000 Środa Wielkopolska.
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
   5. If you are dissatisfied with the way the complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of ordinary proceedings before a common court) also use out-of-court methods of dealing with complaints and pursuing claims.
   6. For the above purpose you can:
      1. request the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably,
      2. use the help of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. use ODR platforms (Online Dispute Resolution), which is used for online resolution of disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be foundhere,
      4. request a permanent consumer arbitration court to resolve a dispute arising from the concluded contract.
   7. Additional information on out-of-court methods of dealing with complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Final provisions< /span>
    1. Polish law applies to Agreements concluded in the Store. The contract is concluded in Polish.
    2. No provision of the Regulations excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) arising from legal provisions.
    3. The Seller may make changes to the Regulations at any time, and such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Service Agreements. digital or electronic service, as well as in the case of (ii) customers who have an Account in the store - the customer will be notified about changes to the Regulations and the possibility of not accepting the new content.
    4. The Regulations are valid from February 5, 2024

Account Regulations
in the lenergizee - EV chargers

1. General provisions, contact with the Seller
   1. These account terms and conditions ("Account Terms") set out the terms and conditions for using your customer account ("Account" ) in the lenergizee online store - EV chargers ("Store").
   2. These Account Regulations constitute the regulations of electronic services within the meaning of the Act on the provision of electronic services. The Account Service is an additional and side serviceą in relation to the main activity of the Seller, i.e. offering customers to purchase Goods. The Account maintenance service is free of charge.
   3. The Account Regulations supplement the Store Regulations. To the extent not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
   4. The Seller's contact details in matters relating to the Account service are the same as in the case of the Store:
      Luxmat Investment Sp. z o. o., ul. Kórnicka 52, 63-000 Środa Wielkopolska
      e-mail: kontakt@lenergizee.pl
      tel.: 532518395
2. Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. Store Regulations.
   2. Using the Account, the Store customer has the opportunity to:
      1. save and store your personal data (including the delivery address) on the Account, which allows you to make subsequent purchases in the Store without having to complete the address form again,
      2. insight into the history of your orders,
      3. insight into the status of the order.
3. Service contract Account services, withdrawal from the contract, resignation from the Account
   1. Creating an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The Customer may resign from having an Account at any time without giving a reason. For this purpose, please contact the Seller electronically at kontakt@lenergizee.pl. The Customer also has the statutory right to withdraw from the contract for the provision of the Account management service within 14 days of its conclusion.
4. Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
   3. If you are dissatisfied with the way the complaint is handled by the Seller, it is also possible to use extrajudicial methods of dealing with complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
5. Personal data< /span>
   1. Full information on the processing of personal data of the Store's customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.
6. Changes to the Account Regulations
   1. The Seller may make changes to these Account Regulations under the terms specified in point IX. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, he or she may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Regulations
in the lenergizee - EV chargers

1. General provisions, contact with the Seller
   1. These newsletter regulations ("Newsletter Regulations") define the terms and conditions of services provided by the Seller ("Seller") – owner of the lenergizee online store - EV chargers (“Store”) – so-called newsletter.
   2. Newsletter is a periodic electronic message sent by the Seller tores e-mail of the person who has given appropriate marketing consent ("Subscriber"). These messages contain, in particular, commercial information about the Store and the Seller. These messages may also contain other content related to the Seller's activities, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store ("Newsletter").< /li>
   3. These Newsletter Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of electronic services. The Newsletter service is an additional and peripheral service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Newsletter service is free of charge.
   4. The Newsletter Regulations supplement the Store Regulations. To the extent not regulated in the Newsletter Regulations, the provisions of the Store Regulations apply to this service.
   5. The Seller's contact details in matters relating to the Newsletter service are the same as in the case of the Store
      Luxmat Investment Sp. z o. o., ul. Kórnicka 52, 63-000 Środa Wielkopolska
      e-mail: kontakt@lenergizee.pl
      tel.: 532518395
2. Technical requirements and functionalities of the Newsletter service
   1. In order to use the Newsletter service, you must have:
      1. a computer or other device with software that allows you to receive e-mails
      2. active email address
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber can receive e-mails from the Seller containing, among others:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the activities of the Store and the Seller, the Store's industry, or educational content that, in the opinion of the Seller, may be interesting and useful for customers or potential customers of the Store.
   3. The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides about the shipping time and the content of commercial information contained in the Newsletter.
3. Service contract Newsletter services, withdrawal from the contract, unsubscription from the Newsletter
   1. The Newsletter service contract may be concluded:
      1. when a person visiting the Store fills out the appropriate form on the Store's website, providing their e-mail address to which they want to receive commercial information,
      2. when placing an order in the Store - when the customer in the Store's basket agrees to receive commercial information by checking the appropriate checkbox.
   2. The Seller may - as an incentive to subscribe to the Newsletter - offer potential subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g. a free e-book ) or other benefit for the subscriber related to the store's activities (e.g. one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with the Newsletter subscription is then available on the Store's website.
   3. The bonus is delivered to the Subscriber to the e-mail address provided during subscription, immediately after concluding the Newsletter service contract. The Bonus is made available in an appropriate digital form (e.g. a link to download an e-book, a discount code, a code to enter in the appropriate field of the Store's basket in order to receive free delivery).
   4. The contract for the provision of the Newsletter electronic service is concluded for an indefinite period. The subscriber may unsubscribe from the Newsletter at any time without giving a reason. To do this, you should:
      1. click on the appropriate link included in each message sent as part of the Newsletter or
      2. contact the Seller electronically.
   5. The customer also has the statutory right to withdraw from the contract for the provision of the Newsletter service within 14 days of its conclusion.
   6. The Seller may discontinue providing the Newsletter service at any time, of which all Subscribers will be notified.
   7. If the Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 2 years, the Seller (with additional notice) ceases to provide the Newsletter service to this Subscriber.< /li>
4. Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Newsletter service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
   3. If you are dissatisfied with the way the complaint is handled by the Seller, it is also possible to use extrajudicial methods of dealing with complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
5. Personal data< /span>
   1. Full information on the processing of personal data of the Store's customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.
6. Changes to the Newsletter Regulations
   1. The Seller may make changes to these Newsletter Regulations in accordance with the principles set out in point IX. 3 of the Store Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, he or she may terminate the contract for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in point III.3. of the Newsletter Regulations). .